Legislation Details
- Full Title: Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection
- Law Type: Federal Law
- Law Number: Cabinet Resolution No. (66) of 2023
- Issued Date: 03 Jul 2023
- Effective Date: 14 Oct 2023
- Official Gazette: No. 755
- Sector: Economy and Business
- Status: Active
- Number of Articles: 88
- Chapters/Parts: 0
- Amendments: 0
Summary
This Cabinet Resolution establishes the executive regulations for Federal Law No. (15) of 2020 Concerning Consumer Protection. The law aims to regulate the relationship between consumers and providers of goods and services in the UAE, ensuring consumer rights are protected. It covers a wide range of obligations for providers, including labelling, pricing, warranties, spare parts, and handling of defective goods or services. The law also empowers the Ministry of Economy to coordinate with relevant authorities and take temporary measures to limit price increases during crises. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023) The legislation is significant for businesses and consumers in the UAE, as it establishes clear rules and requirements around consumer protection. Providers must comply with strict standards regarding product information, pricing transparency, and after-sales support. Consumers are granted enhanced rights and remedies, such as the ability to seek refunds or replacements for defective goods. The law's enforcement mechanisms, including administrative fines, help ensure its provisions are effectively implemented. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023)
What is the scope and purpose of this law?
The Cabinet Resolution establishes the executive regulations for Federal Law No. (15) of 2020 Concerning Consumer Protection. The law aims to regulate the relationship between consumers and providers of goods and services in the UAE, ensuring consumer rights are protected. It applies to all providers of goods and services in the UAE, regardless of their legal form or ownership structure. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 1)
What are the key definitions under this law?
The Cabinet Resolution adopts the definitions set forth in Federal Law No. (15) of 2020 Concerning Consumer Protection. Additionally, it defines the following key terms:
- Concerned Authority: The Ministry or the competent authority, as the case may be.
- Law: Federal Law No. (15) of 2020 Concerning Consumer Protection.
(Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 1)
What are the main obligations and requirements?
The Cabinet Resolution imposes several key obligations on providers of goods and services in the UAE: 1. Clearly and legibly display essential product information, including the name, components, quantity, country of origin, production and expiry dates, and usage instructions. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 3) 2. Announce prices of goods and services in a clear and legible manner, and not add any additional charges for credit card payments. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 5) 3. Provide consumers with an invoice detailing the transaction, including the provider's information, description of the good or service, and warranty period. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 6) 4. Clearly disclose the condition of used or refurbished goods, and not create a misleading impression for consumers. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 7) 5. Honour the warranty of goods and services provided to consumers for a reasonable period. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 13) 6. Provide necessary spare parts for the repair and maintenance of goods within specified time frames. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 14)
What licensing, registration, or approval requirements exist?
The legislation does not specify any licensing, registration, or approval requirements for providers of goods and services.
What rights and protections does this law provide?
The Cabinet Resolution grants several key rights and protections to consumers in the UAE: 1. The right to receive accurate and non-misleading information about goods and services. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 8) 2. The right to receive a warranty document and have the provider honour the warranty terms. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Arts. 11-13) 3. The right to receive necessary spare parts for the repair and maintenance of goods within specified time frames. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 14) 4. The right to select from various remedies, such as a refund or re-performance of a service, if the provider fails to fulfil their warranty obligations. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 13)
Which authorities or bodies are responsible for enforcement?
The Cabinet Resolution empowers the Ministry of Economy to coordinate with relevant authorities to ensure the protection of consumer rights. This includes developing plans and programmes, studying proposals, and spreading community awareness. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 2) The Ministry of Economy is also granted the authority to take temporary measures, such as determining prices, prohibiting exports, and assigning specific parties to import, in the event of a crisis or unusual circumstances leading to an abnormal increase in prices. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 9)
What are the penalties for non-compliance?
The Cabinet Resolution does not specify any penalties for non-compliance. The penalties for violations of the Federal Law No. (15) of 2020 Concerning Consumer Protection are outlined in that law.
What fees, charges, or financial provisions are specified?
The Cabinet Resolution does not specify any fees, charges, or financial provisions.
What exemptions or exceptions apply?
The legislation does not provide any exemptions or exceptions from its scope or requirements.
How are disputes resolved under this law?
The Cabinet Resolution does not specify any dispute resolution mechanisms. The Federal Law No. (15) of 2020 Concerning Consumer Protection may contain provisions related to dispute resolution.
What are the key deadlines and time limits?
The Cabinet Resolution establishes the following key deadlines and time limits: 1. Providers must supply spare parts for regularly demanded goods within 7 days of the consumer's request. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 14) 2. Providers must supply spare parts for goods with irregular demand within 14 days of the consumer's request, except in cases of force majeure. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 14) 3. Commercial agents must provide spare parts for goods supplied from outside the local commercial agent within 30 days of the consumer's request, taking into account force majeure. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023, Art. 14)
How does this law interact with other UAE legislation?
The Cabinet Resolution is issued in relation to Federal Law No. (15) of 2020 Concerning Consumer Protection. It also references the following other UAE legislation: - Federal Law No. (1) of 1972 Concerning the competencies of Ministries and the powers of Ministers, as amended - Federal Law No. (4) of 2012 Concerning the Regulation of Competition (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023)
When did this law come into effect?
The Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection was issued on 03 Jul 2023 and will come into effect on 14 Oct 2023. (Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection, 2023)
Source Documents
This article analyses Cabinet Resolution Concerning the Executive Regulations of Federal Law Concerning Consumer Protection for legal research and educational purposes. For the purpose of interpretation and application, reference must be made to the original Arabic text. In case of conflict, the Arabic text prevails. This does not constitute legal advice.