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Employment Act 1968 — PART 15: CLAIMS, COMPLAINTS AND INVESTIGATIONS

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Part of a comprehensive analysis of the Employment Act 1968

All Parts in This Series

  1. PART 1
  2. PART 2
  3. PART 3
  4. PART 4
  5. PART 5
  6. PART 6
  7. PART 6
  8. PART 7
  9. PART 8
  10. PART 9
  11. PART 10
  12. PART 12
  13. PART 13
  14. PART 14
  15. PART 15 (this article)
  16. PART 15
  17. PART 16
  18. PART 1
  19. PART 3
  20. PART 4
  21. PART 5
  22. PART 6
  23. PART 7

Dispute Resolution under the Employment Act: Key Provisions and Their Purpose

The Employment Act 1968 provides a comprehensive framework for resolving disputes between employees and employers, ensuring fair treatment and timely redressal of grievances. Central to this framework are the powers vested in the Commissioner to inquire into disputes, summon relevant parties, and make binding decisions. These provisions exist to streamline dispute resolution, reduce litigation costs, and uphold the rights of employees in Singapore’s labour market.

"the Commissioner may inquire into and decide any dispute between an employee and his or her employer or any person liable under the provisions of this Act to pay any salary due to the employee where the dispute arises out of any term in the contract of service between the employee and his or her employer or out of any of the provisions of this Act, and pursuant to that decision may make an order in the prescribed form for the payment by either party of such sum of money as the Commissioner considers just without limitation of the amount thereof." — Section 115, Employment Act 1968

Verify Section 115 in source document →

Section 115 empowers the Commissioner to act as an adjudicator in employment disputes, particularly those concerning salary and contractual terms. This provision exists to provide an accessible and specialized forum for employees to seek redress without resorting to protracted court proceedings.

"the Commissioner may summon that other person and may make an order prohibiting that other person from paying to the employer or person liable and requiring that other person to pay to the Commissioner any money... admitted by that other person to be owing to the employer or person liable in respect of the contract." — Section 116, Employment Act 1968

Verify Section 116 in source document →

Section 116 allows the Commissioner to summon third parties who may hold monies owed to the employer or liable person, thereby preventing dissipation of funds and ensuring that payments due to employees are secured. This provision safeguards employees’ interests by enabling effective enforcement of orders.

"Where any person interested is dissatisfied with the decision or order of the Commissioner, the person may, within 14 days after the decision or order, appeal to the General Division of the High Court from the decision or order." — Section 117, Employment Act 1968

Verify Section 117 in source document →

Section 117 provides a mechanism for judicial review, ensuring that decisions by the Commissioner are subject to oversight and can be challenged on grounds of fairness or legality. This balances the need for finality with the right to appeal.

"No fees other than a registration fee... are to be charged by the Commissioner in respect of processes issued by the Commissioner under this Part and all orders made by the Commissioner... are to be enforced by a District Court in the same manner as a judgment of that Court." — Section 118, Employment Act 1968

Verify Section 118 in source document →

Section 118 ensures that access to dispute resolution is affordable by limiting fees, and it facilitates enforcement by equating the Commissioner’s orders with court judgments. This provision exists to encourage employees to seek justice without financial barriers.

"the Commissioner or an inspecting officer... may summon any other person... to furnish information or documents, produce any article or give statements, and to answer truthfully all questions." — Section 124, Employment Act 1968

Verify Section 124 in source document →

Section 124 equips the Commissioner and inspecting officers with investigatory powers necessary to uncover facts and evidence. This provision exists to enable thorough inquiries and prevent obstruction of justice.

Definitions and Their Significance in Employment Dispute Resolution

Precise definitions within the Employment Act ensure clarity and consistency in the application of its provisions, particularly in dispute resolution.

"In this section, 'employer' includes the transferor and the transferee of an undertaking or part thereof referred to in section 18A." — Section 115(4), Employment Act 1968

Verify Section 115 in source document →

This extended definition of "employer" ensures that liability for employment obligations is preserved even when business ownership changes hands, protecting employees’ rights during corporate transitions.

"approved mediator (as defined in section 2(1) of the Employment Claims Act 2016)" — Section 115(2A), Employment Act 1968

Verify Section 115 in source document →

By referencing the Employment Claims Act 2016, the Act integrates mediation as a recognized alternative dispute resolution mechanism, promoting amicable settlements and reducing the burden on formal adjudication.

"conciliation officer (as defined in section 2 of the Industrial Relations Act 1960)." — Section 115(2A), Employment Act 1968

Verify Section 115 in source document →

Incorporating conciliation officers from the Industrial Relations Act facilitates early resolution of disputes through conciliation, reflecting a policy preference for non-adversarial dispute resolution.

Penalties for Non-Compliance: Ensuring Effective Enforcement

The Act imposes penalties to deter obstruction and ensure compliance with the Commissioner’s processes, thereby maintaining the integrity of the dispute resolution system.

"Any person who in any way wilfully obstructs the service of or obedience to the summons, and any person summoned who neglects to attend as required in the summons shall be guilty of an offence." — Section 124(2), Employment Act 1968

Verify Section 124 in source document →

This provision penalizes deliberate obstruction or failure to comply with summonses, ensuring that investigations are not hindered and that justice is not delayed.

"The Commissioner or inspecting officer has the power to report any failure by such person to attend as required by a summons under subsection (2) to a Magistrate, who may thereupon issue a warrant to secure the attendance of that person as required by the summons." — Section 124(3), Employment Act 1968

Verify Section 124 in source document →

This empowers enforcement through judicial authority, reinforcing the seriousness of compliance and enabling compulsory attendance to facilitate fact-finding.

The Employment Act’s cross-references to other statutes ensure coherence and integration within Singapore’s broader labour law regime.

"approved mediator (as defined in section 2(1) of the Employment Claims Act 2016)" — Section 115(2A), Employment Act 1968

Verify Section 115 in source document →

This cross-reference aligns dispute resolution procedures with the Employment Claims Act, promoting consistency in mediation standards and processes.

"conciliation officer (as defined in section 2 of the Industrial Relations Act 1960)." — Section 115(2A), Employment Act 1968

Verify Section 115 in source document →

By linking to the Industrial Relations Act, the Employment Act leverages established conciliation mechanisms, fostering cooperation between different labour law instruments.

"a party being an employee and a member of a trade union that has been given recognition under Part 3 of the Industrial Relations Act 1960 by the employer of the employee, may be represented by an officer of the trade union." — Section 120, Employment Act 1968

Verify Section 120 in source document →

This provision recognizes the role of trade unions in representing employees, reinforcing collective bargaining rights and support during dispute resolution.

"The procedure governing any such appeal to the General Division of the High Court is as provided for in the Rules of Court." — Section 117(2), Employment Act 1968

Verify Section 117 in source document →

By referencing the Rules of Court, the Act ensures that appeals follow established judicial procedures, maintaining legal rigor and fairness.

"employer includes the transferor and the transferee of an undertaking or part thereof referred to in section 18A." — Section 115(4), Employment Act 1968

Verify Section 115 in source document →

This reiteration underscores the importance of continuity of employer obligations despite changes in business ownership, protecting employees’ contractual rights.

Conclusion

The Employment Act 1968 establishes a robust framework for resolving employment disputes efficiently and fairly. Through the Commissioner’s powers to inquire, summon, and order payments, the Act ensures accessible justice for employees. The inclusion of definitions and cross-references to other legislation promotes clarity and integration within Singapore’s labour law system. Penalties for non-compliance reinforce the seriousness of the dispute resolution process, ensuring that parties adhere to procedural requirements. Collectively, these provisions uphold the balance between employer and employee rights, fostering a harmonious industrial relations environment.

Sections Covered in This Analysis

  • Section 115
  • Section 116
  • Section 117
  • Section 118
  • Section 119
  • Section 120
  • Section 124
  • Section 125
  • Section 126
  • Section 18A (referenced)
  • Employment Claims Act 2016, Section 2(1) (referenced)
  • Industrial Relations Act 1960, Section 2 and Part 3 (referenced)

Source Documents

For the authoritative text, consult SSO.

Written by Sushant Shukla
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